Privacy Policy

Odyssey Apex LLC ("Odyssey Apex," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit odysseyapex.com or use any of our products, including Odyssey Ledger, Odyssey Insight, and Odyssey Forecast (collectively, the "Services").

By using the Services, you agree to the practices described here. If you do not agree, do not use the Services.

1. Information We Collect

1.1 Information you provide

When you create an account, request a demo, or contact us, we collect information you submit, including:

• Name, business name, email address, phone number, and mailing address
• Job title, role, and trade or industry
• Billing details processed by our payment provider (we do not store full card numbers)
• Communications you send to us, including support requests and feedback

1.2 Information from QuickBooks Online

When you connect QuickBooks Online to the Services, we receive financial and operational data necessary to deliver the product you purchased. This may include customer records, invoices, accounts receivable aging, job and project data, vendor records, transactions, and related metadata. We access this data through Intuit's certified APIs under the permissions you grant during the OAuth connection. Our access is read only by default.

1.3 Information collected automatically

When you visit our site or use the Services, we automatically collect:

• Device and browser information, including IP address, browser type, and operating system
• Usage data, including pages viewed, features used, and timestamps
• Cookies, pixels, and similar technologies used for authentication, analytics, and site performance

1.4 Information from third parties

We may receive information about you from service providers, payment processors, analytics partners, and publicly available sources to verify identity, prevent fraud, or improve the Services.

2. How We Use Information

We use the information we collect to:

• Provide, operate, secure, and improve the Services
• Connect to and read data from your QuickBooks Online account as authorized
• Send automated AR followups, alerts, reports, and other communications you have configured
• Process payments and manage subscriptions
• Respond to support requests and customer communications
• Detect, prevent, and respond to fraud, abuse, and security incidents
• Comply with legal obligations and enforce our agreements
• Analyze usage patterns to improve features and user experience

3. How We Share Information

We do not sell your personal information. We share information only as described below:

3.1 Service providers

We use trusted vendors to operate the Services, including hosting providers, payment processors (Stripe), email delivery services, analytics providers, and customer support tools. These providers process information only on our instructions and under contractual confidentiality obligations.

3.2 QuickBooks Online

We exchange data with Intuit QuickBooks Online as required to deliver the Services. Your use of QuickBooks Online is governed by Intuit's own terms and privacy policy.

3.3 Legal and safety

We may disclose information when required by law, court order, or government request, or when necessary to protect the rights, property, or safety of Odyssey Apex, our users, or the public.

3.4 Business transfers

If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.

4. Data Security

We use bank level encryption to protect data in transit and at rest. Payment data is handled by Stripe, a PCI DSS certified processor. Card numbers never touch our servers. We restrict access to your data to authorized personnel who need it to operate the Services. No system is perfectly secure, and we cannot guarantee absolute security, but we work continuously to protect what you entrust to us.

5. Data Retention

We retain account and financial data for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us. On cancellation, we will delete or anonymize your data in line with our retention schedule and legal requirements.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data
• Object to or restrict certain processing
• Receive a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise these rights, email us at privacy@odysseyapex.com. We will respond within the timeframe required by applicable law.

7. QuickBooks Connection and Disconnection

You can disconnect QuickBooks Online from the Services at any time inside your Odyssey Apex dashboard or directly from the Apps section in QuickBooks. Disconnection halts all data sync and stops automated workflows. We will retain a record of past sync data subject to our retention schedule.

8. Cookies and Tracking

We use essential cookies to keep you logged in and to operate core functions. We use optional cookies for analytics and product improvement. You can control non essential cookies through your browser settings. Blocking essential cookies may break parts of the Services.

9. Children's Privacy

The Services are intended for business use by adults. We do not knowingly collect information from anyone under 18. If you believe a minor has submitted information to us, contact us and we will delete it.

10. International Users

The Services are operated from the United States. If you access the Services from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated by email or in product notice. Continued use of the Services after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Odyssey Apex LLC
Email: privacy@odysseyapex.com
Port St. Lucie, Florida, United States